Senior Living Communities Operations Management and

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Senior Living Communities Operations Management and Marketing for Assisted Living Congregate and Continuing Care Retirement Communities The demand for residential communities for seniors rises as the US population continues to age This growth means that new administrators and staff members often are learning by trial and error the complicated task of delivering high uality and consistent services to elderly persons While many new facilities have been successful others have been plagued by a variety of administrative and financial difficulties Senior Living Communities remains the definitive guide to managing these facilitiesIn this thoroughly updated and revised edition Benjamin W Pearce offers a wealth of sound advice and practical solutions He discusses resident relations operating methods staffing ratios department management cost containment sales and marketing strategies techniues of financial analysis budgeting and human resources New chapters address issues particular to dementia care and architecture and the appendix contains a department by department audit of senior living operationsFrom the front lines to the boardroom this book should be a part of every decision making process for improving and maintaining assisted living congregate and continuing care retirement communities